vd99 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and vd99 ("the Platform", "we", "us", "our") governing your access to and use of the vd99.io website, all associated subdomains, mobile-optimised pages, and any applications or services provided by vd99 (collectively, "the Platform").

By accessing any page of vd99.io, creating a player account, making a deposit, placing a bet, or participating in any promotion, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must immediately cease using the vd99 Platform and close your account if one has been opened.

vd99 reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following notification of any change constitutes your acceptance of the revised Terms. Players are encouraged to review this document periodically. The effective date at the top of this document indicates when the current version came into force.

Use of the vd99 Platform is restricted to individuals who meet all of the following eligibility criteria:

• You are 21 years of age or older at the time of registration and at all subsequent times while using the Platform.
• You are acting as a private individual and not on behalf of a business, partnership, or other legal entity.
• You have not previously been excluded, suspended, or banned from vd99 or any associated platform.
• You are not a current employee, contractor, agent, affiliate, or immediate family member of any employee of vd99 or its technology and content partners.
• You are registering and using the Platform of your own free will and are not acting under duress.

vd99 applies a strict Know Your Customer (KYC) verification process. Before any withdrawal is processed, and in some cases before a deposit limit is raised, vd99 may request documentary evidence confirming the player's identity and age. Acceptable identification documents include a valid national identity card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. Documents must be current, legible, and unaltered.

To access the full range of vd99 services, you must create a player account by completing the registration process on vd99.io. By submitting a registration, you warrant that all information provided is accurate, complete, and current. You agree to update your account information promptly if any details change.

• One account per person: Each individual is permitted to hold only one active vd99 account at any time. Registering multiple accounts — whether using the same or different personal details — is strictly prohibited.
• Account security: You are solely responsible for maintaining the confidentiality of your username and password. vd99 will not be held liable for any losses resulting from unauthorised access to your account where you have failed to maintain adequate security over your login credentials.
• Accurate information: Providing false, misleading, or third-party personal information during registration is a violation of these Terms and may result in immediate account suspension and forfeiture of funds.
• Account ownership: Your vd99 account is personal to you and may not be transferred, sold, or assigned to any other individual.

vd99 reserves the right to refuse any registration application at its sole discretion, without being required to provide a reason for that refusal.

vd99 supports deposits and withdrawals via bKash, Nagad, and Rocket — Bangladesh's primary mobile financial services — as well as Visa, Mastercard, and select domestic bank transfer options including Dutch-Bangla Bank and BRAC Bank. All transactions are denominated in Bangladeshi Taka (৳).

• Minimum deposit: ৳200 per transaction.
• Minimum withdrawal: ৳500 per transaction.
• Withdrawal destination: Funds may only be withdrawn to the same verified payment method used for the corresponding deposit. Third-party or cross-method withdrawals are not permitted.
• Processing times: bKash and Nagad withdrawals typically complete within 60 minutes of approval during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfers may take up to two business days.
• KYC before withdrawal: Full KYC verification must be completed before vd99 processes any withdrawal request. vd99 reserves the right to delay withdrawal processing while verification is pending.
• Currency: All accounts are maintained in Bangladeshi Taka (৳). vd99 does not accept deposits in foreign currencies. Any currency conversion performed at the payment gateway level is the responsibility of the player's financial institution.

vd99 does not charge platform fees on standard deposits or withdrawals. However, certain payment providers may apply their own processing fees. Players should consult the relevant payment provider's own terms for details.

vd99 periodically offers welcome bonuses, reload bonuses, free bets, cashback promotions, and seasonal offers — including promotions timed around BPL, IPL, T20 World Cup fixtures, Eid, and Pohela Boishakh. All promotional offers are subject to the following general terms, in addition to any offer-specific terms communicated at the time of issue.

• Wagering requirements: All bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash. The rollover multiplier applicable to each promotion is stated in the individual offer terms.
• Eligible games: Not all games contribute equally to wagering requirements. Live sports betting, slots, and table games may carry different contribution percentages. Refer to the specific promotion's terms for the contribution breakdown.
• Expiry: Bonus funds and free bets expire if wagering requirements are not met within the time period stated in the promotion. Expired bonus funds are removed from the account balance without compensation.
• One bonus at a time: Only one active bonus may be held in an account at any time unless vd99 explicitly states otherwise in a promotion's individual terms.
• Abuse and exploitation: Using multiple accounts, coordinated betting strategies, or any form of bonus abuse to artificially satisfy wagering requirements is strictly prohibited. vd99 reserves the right to void bonus funds and close accounts where abuse is suspected.

vd99 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Changes to ongoing promotions will be communicated to affected players via the email address registered on their account.

All sports bets placed on vd99 are subject to the specific rules applicable to the sport or event in question, as published in the vd99 sportsbook rules documentation. All casino game outcomes are determined by certified Random Number Generator (RNG) technology. The following general rules apply across all vd99 betting and gaming products:

• Bet confirmation: A bet is only valid once it has been accepted and confirmed by the vd99 system. A bet slip displayed on screen that has not received server confirmation does not constitute a valid bet.
• Erroneous odds: vd99 reserves the right to void bets placed at odds that were published in error due to a technical fault or human mistake. In such cases, the original stake is returned to the player's account.
• Event cancellations: If a sporting event is cancelled, postponed, or abandoned before the relevant market's settlement criteria are met, vd99 will apply standard void rules and return stakes to player accounts.
• RNG integrity: All slots, table games, crash games, and virtual sports products on vd99 use independently audited RNG systems. Results are not influenced by bet size, account history, or platform commercial interests.
• Minimum and maximum stakes: Minimum and maximum bet amounts vary by market and game type. These limits are displayed at the point of bet placement and may be adjusted by vd99 at any time.

The following activities are strictly prohibited on vd99 and will result in immediate account suspension, forfeiture of funds, and where appropriate, referral to relevant authorities:

• Registering an account if you are under the age of 21.
• Opening or operating more than one account simultaneously.
• Providing false, stolen, or third-party identity documents during KYC verification.
• Depositing funds derived from criminal activity or using the platform for money laundering purposes.
• Using automated betting software, bots, scripts, or any form of artificial intelligence to place bets or interact with the platform.
• Exploiting software bugs, technical errors, or pricing anomalies to gain an unfair advantage.
• Engaging in match-fixing, insider betting, or any form of sports integrity violation.
• Colluding with other players at live casino tables or in multiplayer game environments.
• Attempting to reverse-engineer, decompile, or reproduce any part of the vd99 platform, software, or content.
• Harassing, threatening, or abusing vd99 support staff or other players via any communication channel.

vd99 is committed to providing a safe, fair, and responsible gaming environment for all players. Gambling is intended to be an enjoyable leisure activity for adults. vd99 provides the following responsible gaming tools, which are accessible directly from your account settings panel after login:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control your spending. Limit reductions take effect immediately. Limit increases are subject to a 72-hour cooling-off period.
• Session time limits: Set a maximum session duration. Once the limit is reached, you will be automatically logged out for the remainder of the defined period.
• Cooling-off period: Take a short break from betting by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period your account remains open but betting and deposits are disabled.
• Self-exclusion: Permanently exclude yourself from vd99 for a period of six months, one year, or indefinitely. Self-exclusion requests are processed within 24 hours. During self-exclusion, marketing communications are also suspended.

If you believe your gambling is causing harm to yourself or others, please contact our support team at [email protected]. For professional support in Bangladesh, we encourage you to contact the National Mental Health Helpline or speak with a licensed counsellor. vd99 is for adults aged 21 and above only.

For more detailed information on vd99's responsible gaming programme, please visit our dedicated Responsible Gaming page.

All content on the vd99 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software code, data compilations, and the overall "look and feel" of the site — is the property of vd99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the vd99 Platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on vd99.io except as incidental to normal browser caching.

Game content from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective studio and is displayed on vd99 under valid licensing arrangements. Players may not reproduce or redistribute game content from these studios.

To the fullest extent permitted by applicable law, vd99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of profits, loss of data, or loss of goodwill.

• vd99 does not guarantee uninterrupted or error-free access to the Platform. Scheduled and unscheduled maintenance periods may temporarily affect service availability.
• vd99 is not liable for losses arising from telecommunications failures, internet outages, or device malfunctions on the player's side that prevent a bet from being placed or confirmed.
• vd99 is not responsible for any tax obligations you may incur as a result of winnings. Players are solely responsible for declaring and paying any applicable taxes in their jurisdiction.
• The maximum aggregate liability of vd99 to any player, under any cause of action arising from these Terms or the player's use of the Platform, shall not exceed the total deposits made by that player in the 30-day period preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

vd99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account on vd99, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data collected during registration and KYC verification is used exclusively for account management, identity verification, fraud prevention, and legal compliance purposes.
• Payment data is processed by third-party payment providers operating under their own data security frameworks. vd99 does not store full payment card numbers or mobile banking PINs.
• vd99 uses SSL 256-bit encryption on all Platform pages to protect data in transit.
• You have the right to request access to, correction of, or deletion of your personal data held by vd99 by contacting [email protected].

For the full details of how vd99 handles your personal data, please read our Privacy Policy.

vd99 reserves the right to amend these Terms & Conditions at any time. When material changes are made, vd99 will notify registered players by posting a notice on the Platform and, where the change is significant, by sending a notification to the email address on file for each active account.

The updated Terms will display a revised effective date at the top of this document. Continued use of vd99 after the effective date of any revision constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and request account closure by contacting [email protected].

In the event of a conflict between these Terms and any promotion-specific, game-specific, or product-specific terms published elsewhere on the Platform, the more specific terms shall prevail in relation to the relevant promotion, game, or product.